Shipping Policy

Effective Date: May 6, 2025

1. Overview

Spoken Mementos offers custom storytelling services including digital PDFs and professionally printed keepsake pieces based on memories shared by clients. Every project is created with care, detail, and personal collaboration.

2. Production Timeline

The time it takes to create your book varies based on project complexity and delivery method. Please allow up to 2 weeks from the time of order for your completed and framed Memory Moment to be delivered. This includes the writing and design process, professional printing, and final shipment to you.

3. Revisions

Clients may request reasonable edits after receiving the first draft. Major changes after final approval may incur additional charges.

4. Returns & Refunds

Because each project is custom made, all sales are final. If there is a printing error or damage during shipping, please reach out within 7 days of delivery and I’ll make it right.