Terms of Service (TOS)

Effective Date: May 5, 2025

1. Overview
Spoken Mementos provides custom storytelling services including digital PDFs and printed and framed Memory Moments based on personal memories shared by clients.

2. Process & Delivery
Turnaround time begins once a customer approves the final story draft. Digital files are emailed upon completion. Printed and framed products are produced after approval and typically ship within 1 week.

3. Revisions
Clients may request reasonable edits after the first draft. Major content changes after final approval may incur additional charges.

4. Returns & Refunds
Due to the custom nature of each project, all sales are final. If there’s a printing error or damage during shipping, please contact me within 7 days of delivery.

5. Ownership
Clients retain ownership of the original memories and materials provided. Final written pieces are copyright Spoken Mementos and may not be used commercially without permission.

6. Communication
By submitting a project, you agree to receive email updates related to your order.

7. Payment
All prices are listed in USD. Payment is due at checkout unless a payment plan has been arranged.